Here at Mags Custom Rods, we take pride in our rods and appreciate our customers. We want you to have the best rod available. We provide a One Year Warranty as follows:
For a period of one year from the time of purchase of your rod, if the rod has defects in materials or workmanship, then Mags Customs Rods will rebuild your rod at no cost, except you have to pay a shipping and handling fee of $25.00.
To qualify for this warranty, you must:
- provide a copy of your receipt showing proof of purchase and the purchase date
- provide three photos of the damage to the rod, and
- provide a description of the damage to the rod.
A warranty claim should be emailed to the email address on the website. Once Mags Custom Rods receives a warranty claim, the staff at Mags Custom Rods will determine if it appears the damage is due to a defect in materials or workmanship, in which case an email will be sent to you instructing you to pay the $25.00 shipping and handling fee on our website payment link. Once payment is received, Mags Custom Rods will send you a shipping tube and label. All parts of the rod must be shipped to us in the shipping tube. Mags Custom Rods will then rebuild the rod and return same to you as soon as possible. This typically takes about 1-3 weeks.
Once we receive your rod, if the staff at Mags Custom Rods determines the damage is not due to a defect in materials or workmanship, then the rod will be returned to you without being rebuilt.
Open water rods broken at the top 20 inches of the rod and ice rods broken at the top 5 inches are not covered by this warranty.
DISCLAIMER OF IMPLIED WARRANTIES. OTHER THAN THE EXPRESS ONE YEAR WARRANTY PROVIDED ABOVE, MAGS CUSTOM RODS DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO, THE WARRANTY OF MERCHANTABILITY AND WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE.
Thank you for shopping with Mags Custom Rods. We strive to provide the very best fishing rods in the industry. We understand you have a choice for your fishing rod needs and we appreciate your patronage.
The staff at Mags Custom Rods